All the refund requests received on unsuccessful Online/MPOS/E-Collection as well as any other mode of transaction will be reversed as per RBI guidelines followed by the respective bank through which the user transaction is attempted.

In case of refund requests made towards successful transactions made, request shall be initiated by the user via application submitted to the concerned district executive office where his/her vehicle is registered. He/she needs to submit refund application along with copy of aadhaar card, transaction slip, request letter & his/her bank account details. The applications supported by necessary documents and approved by Accounts section for reversal, shall be processed and amount will be refunded within 14 working days.